Analysis "Mystery Shopper"
You work with customers. Your business depends on the employees that attend customers. How become aware of the work performance of those who are supposed to sell. Do they succeed in convincing customers, do they respect the rules you impose? Answer to these questions gives our analysis of the "Mystery Shopper".
Trained consultants play the role of mystery shoppers and analyze the work performance towards customers of your employees in the sale process, compare it with the company and European standards for successful sales, evaluate their commercial skills and their contribution to sales.
Benefits for the clients: You receive an objective and complete information about the work performance of employees in the sales area and customer attendance. You improve sales skills of the commercial team and define trainings for optimizing the sales process.